Jed Daniels

Current Time Zone: UTC -7
recruiting@jeddaniels.com

EXPERIENCE

• See escalated customer support cases through to completion
• Review network device config files, server logs, and RedSeal source code (Java, XML) to find root causes of customer issues
• Communicate requests for product code fixes to developers
• Maintain ongoing relationship with premium support customers to better serve their needs
• Assist with QA testing to help approve new releases of the product
• Help to maintain lab network used for testing and mocking up customer issues
• Maintain Amazon Web Services enviorment for Support and advise on AWS deployments for other teams (including EC2, S3, etc.)

• Provide technical expertise in areas related to computing, networking, security, distributed systems, electrical engineering, and other advanced technologies
• Member of DRC-HUBO@UNLV team competing in the DARPA Robotics Challenge
• Design and build prototypes and Minimum Viable Product (MVP)
• Develop and implement policies and procedures for R&D (revision control, development methodologies, etc.)

Summary: Technical course developer responsible for rework of training materials for Infoblox's core product, Trinzic DDI.

• Designed and authored training material, lab exercises, and certification exams
• Deliver Instructor-led Training for customers, partners, and train-the-trainer sessions throughout the US

Summary: Joined DeepDive in April 2013 as CTO and Head Instructor. Responsible for leading an amazing team of senior trainers and developers working on a wide variety of enterprise and network security products.

• Designed and authored training material, certification exams, partner training, and authorized training center programs for RedSeal Networks.
• Deliver Instructor-led Training for customers, partners, and train-the-trainer sessions throughout the US
• Initiated implementation of project management and tracking processes for DeepDive internal usage
• Architect lab infrastructure for multi-product, multi-protocol training courses to be delivered globally
• Research and articulate future technology focus and target areas for DeepDive trainers and professional services
• Provide vision and plan for growth of Training Delivery, Training Development, and other Development teams within DeepDive Networking

Summary: Transitioned to OPNET in October 2007 as part of the acquisition of assets from Network Physics. Responsible for the development and implementation of all ARX Virtualized solutions, currently delivered for VMware platforms.

• Lead team of developers responsible for turning OPNET's ARX APM appliances into a suite of Virtual offerings, running on VMware ESX(i), VMware Player, and VMware Workstation.
• Design and implement traffic generation lab for Engineering and QA use
• Design, build, and manage VMware based QA/Engineering test/development environment
• Active member of Solution Steering Team for ARX appliances (physical and virtual appliances, both hardware and software)
• Investigate and implement new technologies to advance or secure existing product offerings
• Support design and development of technical courseware
• Design and deliver Instructor-led training at yearly OPNETWORK conferences, with class sizes up to 150 students

Summary: Course Designer and Trainer for Network Physics' network monitoring, audit and discovery appliance. Train employees and customers in product usage and accompanying technologies including Network Administration, TCP/IP, and VoIP.

• Design and develop technical courseware
• Deliver Instructor-led training
• Define curriculum and certification requirements
• Conduct Instructor-Led-Training at public sessions and customer sites
• Present Technical Training Web Presentations
• Manage Community Website and Forums (www.itsnotthenetwork.com)
• De-Facto Product Manager for the NetSensory Virtual Appliance (Rover)
• Design, build, and manage VMware based training lab environment
• Author content on (www.itsnotthenetwork.com)
• Provide backup Webmaster support for corporate web site
• Train, Certify, and Audit Certified NetSensory Instructors

Summary: Course Designer and Lead Trainer for IronPort's email security gateway. Train employees, partners, and customers in product usage and accompanying technologies including SMTP, Anti-SPAM, Anti-Virus, and Regular Expressions.

• Design and develop technical courseware
• Define curriculum and certification requirements
• Conduct Instructor-led training at public sessions and customer sites
• Present Technical Training Web Presentations
• Train, Certify, and Audit Certified IronPort Instructors

Summary: Course Designer and Trainer for Nokia Enterprise Solutions' network security and VPN products. Train employees, partners, and customers in product usage and accompanying technologies including IPSec VPNs, SSL VPNs, Routing, and Network Security.

• Design and develop technical courseware
• Present Instructor-led Trainings, Web Presentations, and Workshops to Authorized Trainers, Key customers, and Internals
• Manage outside vendors contracted to produce course materials
• Assist product creation as training representative during the design and creation of new products
• Assist Sales Engineering force with pre- and post-sales issues
• Manage internal Field Trials for new products

Summary: Provide "last line of defense" support for Nokia Enterprise Solutions' network security and VPN products including clustering IPSec VPN, SSL-VPN, Check Point firewalls, and mobile business devices.

• Provide top-tier support for Nokia's networking products specializing in IPSec and SSL VPNs
• Interface with Development teams to architect solutions for critical customers with complex problems
• Assist product creation as support representative during the design and creation of new products
• Assist training department with the development of technical training courses for new products
• Train first, second, and third level support engineers at Technical Assistance Centers around the world
• Assist Sales Engineering force with pre- and post-sales issues
• Manage internal Field Trials for new products
• Manage external Beta programs for new products